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Philippine Airlines began operating on March 15, 1941 using a Beech model
aircraft and has since then maintained a reputation for exceptional service.
Through the years, Philippine Airlines has unceasingly kept abreast with
fast-paced technology but not solely in the field of aeronautics.
Asia's first airline has successfully applied information technology into
practically all facets of its operations--ensuring that planes arrive where
and when they should and delivering world-class customer service. Its on-line
booking service, for example, not only processes booking transactions but also
accepts card payments for all flights--thereby serving its customers more
efficiently with just a few keystrokes.
The airline's IT infrastructure centers on an IBM mainframe with UNIX and
Windows NT/2000 servers, and 1,200 client workstations spread across multiple
sites in the Philippines and around the world. Within the next three years,
2,000 client workstations will be rolled out. Needless to say, it is crucial
for Philippine Airlines to maintain high levels of availability and reliability
in this evolving multi-tiered environment.
Philippine Airlines currently uses IBM's Tivoli Software from LEVERAGE
SYSTEMS TECHNOLOGIES (LST). Tivoli is a custom and innovative solution for
an enterprise-wide client/server management environment. Based on a proven
technology and a standard management approach to distributed environments,
Tivoli masks the complexity and scalability of the management environment.
LST's robust end-to-end enterprise-wide solution allows the airline's
IT staff to go beyond network and desktop management. It includes Tivoli
NetView for Windows, Tivoli Decision Support, and Tivoli Enterprise Console
to address network management; and Tivoli Configuration Manager and Tivoli
Remote Control for desktop management. Tivoli Software also has provisions
for Performance and Availability Management, Security Management and
Storage Management.
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